Privacy & Security

Ufabetae Privacy Policy — How We Keep Your Information Safe

Where your information goes when you share it with ufabetae, how it is stored, and who can access it — all explained in plain English.

256-bit SSL Never Sold to Third Parties Updated: January 2026

Your personal information is kept under the highest level of security at ufabetae. Privacy is not just a rule for us — it is a promise.

Our Privacy Commitment at a Glance

How We Protect Your Information at ufabetae

End-to-End Encryption

Every transaction and piece of personal data you make is encrypted with 256-bit SSL — completely unreadable to hackers.

Never Sold to Third Parties

Ufabetae never sells your name, phone number, or transaction details to any advertiser or third party.

Your Data, Your Control

You have the right to view, correct, or request deletion of your personal information. We respect that fully.

Stored on Secure Servers

Data is stored on secure cloud servers with regular backups. Unauthorized access is blocked at all times.

OTP Verification Security

An OTP is sent to your mobile for every important action. Nothing happens without your approval.

Transparent Policy Updates

If the Privacy Policy changes, ufabetae will notify you in advance via app notification or SMS.

How Does Your Information Move?

Registration

You Provide the Information

Encryption

Secured with SSL

Retention

On secure servers

Access Control

Authorized personnel only

Your Rights

View / Correct

1Policy Overview & Applicability

This Privacy Policy applies to services provided through the ufabetae website (ufabetae.onl), the Android app, and all other platforms. By using any ufabetae service, you are considered to have accepted this policy.

Ufabetae believes privacy is a fundamental right. We want every user to know exactly where their data goes, who uses it, and how safe it is. Joining our betting platform means placing your trust in us — and earning that trust is our greatest responsibility.

If you have any questions about this policy, email us at support@ufabetae.onl or chat with us in Bengali via the in-app live chat.

2What Information Do We Collect?

Ufabetae collects two types of information — what you provide directly, and what is automatically collected during your use of the platform.

What You Provide Directly

  • Full name and date of birth (as per NID)
  • Mobile number and email address (if applicable)
  • Payment Details — bKash/Nagad/Rocket number (we do not store card numbers directly)
  • Photo of NID or other ID document for KYC verification
  • Information discussed with Customer Support

Automatically Collected Information

  • Device type, OS version, and browser information
  • IP address and approximate location
  • Time and pages visited on the app or website (session data)
  • Betting History & Transaction Logs
  • Usage Patterns via Cookies & Similar Technologies

Important: ufabetae will never ask for or store your bKash PIN, bank password, or card CVV. If anyone requests this information, it is a scam — contact our support team immediately.

3Why Is This Information Collected?

Ufabetae only collects data for specific, legitimate purposes. Collecting information without a valid reason goes against our policy.

  • Service Delivery: For account creation, betting, payment processing, and customer support
  • Identity Verification: To meet security and regulatory compliance requirements
  • Fraud Prevention: To protect your account and financial transactions
  • Experience improvement: To personalise your platform experience based on your preferences
  • Legal obligations: To provide information to government or regulatory authorities when required (only upon lawful instruction)

4How Is Your Information Used?

Collected data is used solely for the purposes listed below. ufabetae never uses your information for anything beyond this.

  • Keeping your account secure and verifying logins
  • Processing deposits and withdrawals quickly
  • Your betting history is saved so you can review it at any time
  • Sending you relevant bonus offers based on your preferences
  • Identifying and Resolving Platform Issues
  • Responsible gaming monitoring — triggered when unusual betting patterns are detected

You can opt out of marketing messages at any time. Go to the "Notification Preferences" section in your account settings.

5Sharing Information with Third Parties

Ufabetae does not sell your data. In limited circumstances, however, information may be shared with trusted third parties.

When Your Data May Be Shared

  • Payment Processors: Only the information necessary to confirm bKash, Nagad, or Rocket transactions
  • KYC service providers: For identity verification — they operate under strict confidentiality agreements
  • Law enforcement agencies: Only when required by a court order or legal obligation
  • Business Transfer: In the event of an acquisition or merger of ufabetae, the new owner will be bound by this policy

All our third-party service providers are bound by strict data protection agreements and only receive the information necessary to perform their specific services.

6Cookies & Tracking Technologies

The ufabetae website and app use cookies and similar technologies. These fall into three categories:

  • Essential Cookies: Required to maintain your login session and cannot be disabled
  • Functional Cookies: To remember your language preferences and settings
  • Analytics Cookies: To understand which features are used most — no personally identifiable information is involved

Analytics cookies can be disabled from your browser settings, though some features may become limited as a result.

7How Long Is Your Data Retained?

Ufabetae does not retain data longer than necessary. The general rules are:

  • Active account data: retained for as long as the account remains active
  • After account closure: financial transaction records for a maximum of 5 Years (When required by law)
  • KYC documents: maximum retention after account closure 3 Years
  • Support Conversations: 2 years
  • Log Files & Session Data: 90 days

Once the retention period has passed, data is securely deleted.

8Your Rights Over Your Data

Ufabetae believes you own your data. That is why you have the following rights:

Your Rights Description Available?
Right to Access Your Information Requesting to know what information we hold about you
Right to Rectification Requesting a Correction of Inaccurate Information
Right to Deletion Request to delete data after account closure
Right to Restrict Use Limiting Data Use to Specific Purposes
Right to Data Portability Requesting a copy of your data
Right to Opt Out of Marketing Opting Out of Promotional Messages

To exercise any of your rights support@ufabetae.onlEmail us or reach out via Live Chat. We will respond within 7 business days of receiving your request.

9Children's Privacy

Ufabetae strictly Not for anyone under 18. We do not knowingly collect data from minors. If it is found that someone under 18 has created an account, that account and all associated data will be deleted immediately.

If a parent or guardian suspects their child has created an account on ufabetae, please contact our support team immediately.

10What Happens If the Policy Changes?

Ufabetae may update this Privacy Policy when necessary. When changes are made:

  • The "Last Updated" date at the top of the page will reflect any changes
  • For significant changes, a notification will be sent via the app or SMS
  • Continued use of the service after changes constitutes acceptance of the updated policy

We will endeavour to provide up to 30 days' advance notice before any significant changes.

11Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please get in touch with us:

  • Email: support@ufabetae.onl
  • Live Chat: 24/7 in Bengali via the app or website

For privacy-related requests, include "Privacy Request" in the subject line of your email for a faster resolution.

Frequently Asked Questions

ufabetae uses multiple layers of security to protect your data and funds. All data transfers are secured with 256-bit SSL encryption — the same standard used in banking. Your financial details (such as your bKash number) are stored in a separate, secured vault rather than a general database. Enabling Two-Factor Authentication on login means no one can access your account without verifying your mobile number. Any unusual login activity or transactions trigger automatic alerts. In over five years of operation, ufabetae has had no data breach incidents.

The fastest way to get help is through the live chat on the ufabetae app or website, where you can chat directly in Bengali. A support representative typically responds within 2–5 minutes. This service runs 24 hours a day, 7 days a week — including public holidays. For less urgent matters, you can email support@ufabetae.onl and expect a detailed reply within 24 hours. For privacy or account security issues, mark your email as "Urgent" to receive priority handling.

Join the Trust

Over 500,000 Bangladeshis trust ufabetae. Start betting today with the confidence that your data is secure.

18+. Please gamble responsibly.

বাংলা